1. Introductory Provisions

1.1. These General Terms and Conditions of Dellinger s.r.o., with its registered office at Rižská 1580/7, Hostivař, 102 00 Prague, ID No.: 05056594, registered with the Municipal Court in Prague, Section C, File No. 257301, email: info@dellinger.cz, phone: +420 702 049 048, govern the mutual rights and obligations of the seller and the buyer arising in connection with the purchase agreement concluded via the online store at www.dellinger.cz.

1.2. These Terms and Conditions are an integral part of the purchase agreement. The purchase agreement and these Terms and Conditions are drafted in the Czech language.

1.3. The purchase agreement is concluded remotely via the e-shop’s web interface. The costs of using means of distance communication are borne by the buyer in accordance with the terms of their internet or telephone service provider. The seller does not charge a separate fee for the use of these means.

1.4. If a different arrangement is agreed upon with the buyer as part of an order, an individual offer, or a written agreement, such arrangement takes precedence over these Terms and Conditions.

1.5. The Seller may unilaterally amend or supplement the text of the Terms and Conditions. This does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

1.6. Information regarding the processing of personal data is provided in a separate privacy policy available on the seller’s website.

2. Definitions

2.1. For the purposes of these Terms and Conditions, the terms listed below have the following meanings:

• Seller is the company Dellinger s.r.o.
• Buyer is a person who enters into a purchase agreement with the Seller via the e-shop.
• Consumer is a natural person who enters into a contract with the Seller outside the scope of their business activities or outside the scope of the independent practice of a profession.
• Entrepreneur is a person who purchases goods in connection with their business activities or the independent practice of a profession.
• E-shop is an online store operated at www.dellinger.cz.
• Goods are movable items offered by the seller in the e-shop.
• Order is a binding proposal by the buyer to conclude a purchase agreement.
• Purchase Agreement is an agreement concluded between the seller and the buyer via the e-shop.
• Price of Goods is the price listed for the goods in the e-shop.
• Shipping cost is the cost of delivering the goods, including packaging costs.
• Total price is the sum of the price of the goods, the shipping cost, and any additional services selected by the buyer.
• Personalized goods are goods customized according to the buyer’s wishes or for the buyer’s person, in particular goods with engraving, custom text, a name, a logo, or other individual modifications.

3. Order and Conclusion of the Purchase Agreement

3.1. The buyer places an order for goods via the e-shop’s web interface. When ordering goods, the buyer is required to provide accurate, complete, and truthful information. The seller considers the information provided by the buyer in the order to be accurate.</ p>

3.2. The Buyer adds the goods to the shopping cart, selects the shipping and payment methods, fills in the contact and delivery details, and submits the order by clicking the button designated for the binding submission of the order.

3.3. Before submitting the order, the buyer has the opportunity to review and correct the information provided in the order, including the selected goods, quantity, shipping method, payment method, contact information, and delivery address.

3.4. By submitting the order, the buyer confirms that they have read these Terms and Conditions and agree to them.

3.5. The purchase contract is concluded at the moment the seller confirms receipt of the order to the buyer via email. An automatic order confirmation sent by the e-shop system is considered an order confirmation unless otherwise stated.

3.6. The seller is entitled to contact the buyer to verify the order, request additional information, check the availability of goods, or clarify personalization requirements.

3.7. The Seller reserves the right not to accept the order or to withdraw from the purchase contract if the goods are no longer available, the price was clearly stated incorrectly, the Buyer provided clearly incorrect information, or there is another objective reason why the order cannot be fulfilled.

3.8. For goods manufactured, modified, or procured based on the buyer’s individual request, the seller may require payment in advance.

4. Price and Payment Terms

4.1. The price of the goods is listed for each product in the e-shop. Prices are listed inclusive of VAT, if VAT is charged in accordance with legal regulations.

4.2. The total order price is displayed to the buyer before the order is submitted. The total price includes the price of the goods, shipping costs, and the price of any additional services, such as engraving or other personalization, if selected.

4.3. The Seller accepts the payment methods available during the e-shop ordering process, specifically:

• online card payment,
• bank transfer,
• cash on delivery, if this option is available for the given order,
• other payment methods offered in the e-shop.

4.4. When paying by card online, the payment is processed through a payment gateway. The buyer is required to comply with the terms and conditions of the payment gateway operator.

4.5. When paying by bank transfer, the buyer is required to pay the total price according to the payment details sent by the seller. The order can be shipped only after the payment has been credited to the seller’s account.

4.6. In the event of a delay in payment by the buyer, the seller is entitled to cancel the order unless otherwise agreed with the buyer.

4.7. An invoice or other tax document is sent to the buyer electronically to the email address specified in the order or made available in the user account, if the buyer has one.

4.8. Any discounts cannot be combined unless otherwise specified for a particular discount.

5. Delivery of Goods

5.1. Goods are delivered via methods that the buyer can select during the ordering process. The availability of individual shipping methods may vary depending on the type of goods, order value, shipment weight, delivery address, or current carrier options.

5.2. Goods can be delivered to the Czech Republic and to other countries listed in the e-shop. Delivery to other countries is possible only upon prior agreement with the seller.

5.3. The delivery time listed for the goods or in the order is approximate, unless expressly agreed otherwise. The seller strives to deliver the goods as quickly as possible.

5.4. The buyer is obligated to inspect the goods upon receipt, particularly to check the integrity of the packaging and for any obvious damage to the shipment. In the event of obvious damage to the shipment, we recommend filing a damage report with the carrier and contacting the seller immediately.

5.5. Upon acceptance of the goods, the risk of damage to the goods passes to the buyer. For consumers, this rule applies only from the moment the goods are accepted by the consumer or a person designated by the consumer who is not the carrier.

5.6. If, for reasons attributable to the buyer, it is necessary to deliver the goods repeatedly or by a method other than that specified in the order, the buyer is obligated to pay the costs associated with the repeated delivery or the alternative delivery method.

5.7. If the buyer fails to accept the goods, even though they were properly delivered, the seller may demand that the buyer reimburse the seller for any reasonable costs incurred, in particular costs for shipping, returning the shipment, and any storage of the goods.

6. Personalization, engraving, and custom-made goods

6.1. For selected goods, the seller may offer additional services, in particular laser engraving of text, names, dates, initials, logos, or other customizations.

6.2. The buyer is required to provide the requested text, logo, or other material for personalization accurately, correctly, and completely. The seller is not obligated to check the spelling, meaning, appropriateness, or accuracy of the information provided by the buyer.

6.3. For text engraving, we recommend entering shorter texts, particularly names, initials, dates, or short dedications. Excessively long text may be difficult to read for technical reasons or may not be possible to place on specific items.

6.4. For logo engraving, the buyer is required to provide a file of sufficient quality. The most suitable format is a simple, single-color graphic without photographic details, shading, or overly fine elements.

6.5. The seller is entitled to refuse personalization if it is technically unfeasible, inappropriate given the nature of the goods, infringes on the rights of third parties, or contains offensive, hateful, illegal, or otherwise inappropriate content.

6.6. If goods are ordered that have been modified according to the buyer’s wishes or for the buyer’s personal use, particularly goods with engraving, these are considered personalized goods.

6.7. The consumer acknowledges that, for goods modified according to their wishes or for their person, they cannot withdraw from the contract without giving a reason within 14 days, unless otherwise provided by law. This does not affect rights arising from defective performance.

6.8. Once production, engraving, or other customization has begun, it may no longer be possible to change the specified text, logo, placement, or other personalization parameters.

7. Rights Arising from Defective Performance and Complaints

7.1. The Seller is liable to the Buyer for ensuring that the goods are free of defects upon delivery and that they possess the characteristics agreed upon in the purchase contract, described in the e-shop, or typical for the given type of goods.

7.2. Consumers may claim a defect that the item already had upon delivery and that becomes apparent within two years of delivery. If a defect becomes apparent within one year of delivery, it is presumed that the item was defective upon delivery, unless the nature of the item or the defect precludes this.

7. 3. Rights arising from defective performance do not apply, in particular, to defects caused by improper use, mechanical damage, improper maintenance, unprofessional intervention, normal wear and tear, or use of the goods contrary to the instructions or their usual purpose.

7.4. For kitchen knives and other goods requiring special care, the buyer is obligated to follow the recommended maintenance instructions. Normal dulling of the blade, natural changes in the appearance of the material during use, patina on carbon steel, or damage caused by washing in a dishwasher, dropping, chopping unsuitable ingredients , or use on an unsuitable surface.

7.5. The buyer may file a complaint via email at info@dellinger.cz, in person by prior arrangement, or by sending the goods to the complaint address: Dellinger, Skorkovská 1310, 198 00 Prague 9.

7.6. When filing a complaint, we recommend including:

• the buyer’s name and contact information,
• the order number or proof of purchase,
• a description of the defect,
• photographs of the defect, if possible,
• the desired method of resolving the complaint.

7.7. The buyer is required to hand over or send the goods subject to the complaint clean, securely packaged, and complete, if possible given the nature of the complaint.

7.8. If the buyer is a consumer, the complaint will be resolved without undue delay, no later than 30 days from the date of filing, unless the seller and the consumer agree on a longer period.

7. 9. In the event of a valid complaint, the buyer has the rights established by law, in particular the right to have the defect remedied by repair, delivery of a new item or part thereof, a reasonable price reduction, or withdrawal from the contract, provided the legal conditions are met.

7.10. The seller shall issue the buyer a confirmation of the complaint and, after its resolution, also a confirmation of the date and manner of the complaint’s resolution, including any justification for rejection.</ p>

7.11. For a buyer who is not a consumer, rights arising from defective performance are governed by the Civil Code, and the seller may resolve the complaint within a reasonable period depending on the nature of the goods and the defect.

8. Withdrawal from the Contract

8.1. A consumer has the right to withdraw from a distance sales contract without giving any reason within 14 days from the date of receipt of the goods.</ p>

8.2. If a single order consists of several types of goods or the delivery of several parts, the withdrawal period begins on the day the last delivery of goods is received.

8.3. To withdraw from the contract, the consumer may use the model withdrawal form, if available on the seller’s website, or send another unambiguous statement of withdrawal to the email address info@dellinger.cz.

8.4. The consumer may not withdraw from the contract in cases specified by law, particularly for goods manufactured according to the consumer’s specifications or tailored to their personal needs. This applies in particular to goods with engraving, custom text, a logo, or other personalization.

8.5. The consumer is obligated to send or hand over the goods to the seller without undue delay, no later than 14 days from the date of withdrawal from the contract.

8.6. The costs associated with returning the goods to the seller shall be borne by the consumer, unless otherwise provided by law or unless the seller expressly states otherwise.

8.7. The seller shall refund the consumer the purchase price, including the costs of the cheapest available delivery method, without undue delay, no later than 14 days from the date of withdrawal from the contract. The seller is not obligated to refund the purchase price before the consumer hands over the goods or provides proof that the goods have been shipped to the seller.

8.8. The funds will be refunded in the same manner in which the Seller received them from the Buyer, unless the parties agree otherwise and provided that this does not result in additional costs for the Buyer.

8.9. The consumer is liable to the seller for any decrease in the value of the goods resulting from handling the goods in a manner other than what is necessary to familiarize oneself with the nature, properties, and functionality of the goods.

8.10. A buyer who is not a consumer does not have the right to withdraw from the contract without giving a reason, unless expressly agreed otherwise with the seller.

9. User Account

9.1. The buyer may create a user account in the e-shop if the e-shop offers this option. Through the user account, the buyer can manage their data and view their order history.

9.2. The Buyer is required to provide accurate and truthful information in the user account and to update it if any changes occur.

9.3. Access to the user account is secured by a username and password. The Buyer is required to maintain confidentiality regarding the information necessary to access the user account.

9.4. The Seller may cancel the user account, particularly if the Buyer has not used it for an extended period or if the Buyer breaches their obligations under the purchase agreement or these Terms and Conditions.

9.5. The Buyer acknowledges that the user account may not be available continuously, particularly due to necessary maintenance of hardware, software, or third-party services.

10. Ratings, Reviews, and User Content

10.1. The Seller may allow Buyers to publish product ratings, reviews, or other user content in the e-shop.

10.2. If the Seller states that reviews come from customers who have purchased the goods, the Seller verifies their authenticity, in particular by linking the review to the order or through another similar internal mechanism.

10.3. Buyers may not publish content that is false, offensive, vulgar, misleading, infringes on the rights of third parties, or violates legal regulations.

10.4. The Seller is entitled not to publish or to remove a review or other content if it violates these Terms and Conditions, legal regulations, or the legitimate interests of the Seller or third parties.

11. Resolution of Consumer Disputes

11.1. The Seller handles buyer complaints via the email address info@dellinger.cz. The Seller will send information regarding the resolution of the complaint to the buyer’s email address.</ p>

11.2. The Seller is not bound by any codes of conduct within the meaning of the Civil Code in relation to buyers, unless expressly stated otherwise on the Seller’s website.

11.3. In the event of a consumer dispute between the seller and the consumer that cannot be resolved by mutual agreement, the consumer may contact the Czech Trade Inspection Authority as the entity for out-of-court resolution of consumer disputes.

11.4. The European Commission’s online dispute resolution platform is no longer available; therefore, these Terms and Conditions do not refer to it.

12. Final Provisions

12.1. The rights and obligations of the contracting parties are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

12.2. If the relationship established by the purchase agreement contains an international element, the governing law shall be that of the Czech Republic. This does not deprive the consumer of the rights granted to them by the mandatory provisions of the legal system of their country of habitual residence, if applicable.

12.3. All written communication between the Seller and the Buyer may take place electronically, in particular via email. The Seller shall send communications to the email address specified in the order, user account, or in previous communication with the Buyer.

12.4. If any provision of these Terms and Conditions is or becomes invalid or unenforceable, it shall be replaced by a provision that most closely approximates the meaning of the invalid provision. The invalidity or unenforceability of one provision shall not affect the validity of the remaining provisions.

12.5. The purchase agreement, including these Terms and Conditions, is archived by the Seller in electronic form. An order confirmation is sent to the Buyer at the email address provided in the order.

12.6. These Terms and Conditions take effect on June 7, 2026.