GDPR
Privacy Policy
We process your personal data securely, transparently, and only to the extent necessary to fulfill orders, provide customer support, comply with legal obligations, and, where applicable, send marketing communications or measure website traffic.</ p>
Who is the data controller
The data controller is Dellinger s.r.o., which operates the Dellinger.cz online store and determines the purposes and means of processing personal data.
Controller
Dellinger s.r.o.
ID No.: 05056594
VAT No.: CZ05056594
Company headquarters
Rižská 1580/7
Hostivař
102 00 Prague
Contact for personal data
Email: info@dellinger.cz
Phone: +420 702 049 048
Website: www.dellinger.cz
Dellinger s.r.o., Skorkovská 1310, 198 00 Prague 9.
1. Basic Provisions
1.1. This Privacy Policy explains how Dellinger s.r.o. processes the personal data of customers, website visitors, customer account users, subscribers to commercial communications, and other individuals who communicate with the company.
1.2. Personal data refers to any information relating to an identified or identifiable natural person, in particular first name, last name, address, email, phone number, identification data, order details, payment details, communication data, or network identifiers.
1.3. The controller has not appointed a data protection officer. You may contact us regarding personal data protection at info@dellinger.cz.
1.4. When processing personal data, we comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation, known as the GDPR, and related legislation.
2. What personal data we process
2.1. We only process personal data that we need for a specific purpose. The scope of processing varies depending on whether you make a purchase from us, have a customer account, communicate with customer support, subscribe to the newsletter, or visit the website.
| Data categories | Examples of data | When we process it |
|---|---|---|
| Identification data | First name, last name, company name, ID number, tax ID | When placing an order, invoicing, filing a complaint, or during business communication |
| Contact data | Email, phone number, billing and shipping address | For delivery of goods, communication, and customer support |
| Order data | Ordered goods, price, payment method, shipping, order history | For order processing, accounting, and handling complaints |
| Payment details | Payment information, account number for refunds | For payment, refunds, or accounting records |
| Communication data | Emails, messages, phone inquiries, order notes | For customer support, complaints, inquiries, and handling requests |
| Marketing data | Email for newsletter, preferences, consent, or unsubscription | For sending commercial communications and personalizing offers |
| Technical data | IP address, cookies, device identifiers, website behavior | For website operation, security, analytics, and advertising based on cookie settings |
3. Where We Obtain Personal Data
3.1. We primarily obtain personal data directly from you, for example when you place an order, register a user account, subscribe to the newsletter, submit a contact form, file a complaint, return goods, or communicate with us in any other way.
3.2. Some data is generated when you use the website, such as technical device data, cookies, traffic data, website behavior, or data necessary for securing operations.
3.3. We may also obtain data from our contractual partners, such as carriers, payment gateways, e-shop solution providers, marketing service providers, or other processors, if necessary to process an order or provide related services.
4. Purposes and Legal Bases for Processing
4.1. We always process personal data based on one of the legal grounds under the GDPR. Most commonly, this involves the performance of a contract, compliance with a legal obligation, a legitimate interest, or your consent.</ p>
| Purpose of processing | Legal basis | What this means in practice |
|---|---|---|
| Order processing | Performance of a contract | Processing of data necessary for order acceptance, payment, delivery of goods, and communication. |
| Customer support | Performance of a contract or legitimate interest | Handling inquiries, order changes, product availability, delivery, or technical advice. |
| Complaints and returns | Contract performance, legal obligation, legitimate interest | Recording complaints, communication, assessing claims, refunds, or exchanges. |
| Accounting and tax records | Compliance with legal obligations | Maintenance of invoices, accounting, and tax documents within statutory deadlines. |
| Protection of legal claims | Legitimate interest | Retention of necessary data for dispute resolution, claims, or proving rights and obligations. |
| Customer Account | Performance of a contract or consent | Account management, order history, faster purchasing, and customer data settings. |
| Newsletter and commercial communications | Consent or legitimate interest | Sending news, promotions, and recommendations. You can unsubscribe at any time. |
| Website analytics and improvement | Consent or legitimate interest depending on the type of cookies | Measuring traffic, evaluating website performance, and improving the user experience. |
| Personalized advertising | Consent | Displaying more relevant ads and measuring their effectiveness using advertising tools. |
5. Retention Period for Personal Data
5.1. We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or for the period specified by law.
| Type of data | Usual retention period | Reason |
|---|---|---|
| Orders and contractual documentation | For the duration of the contractual relationship and subsequently for the time necessary to protect legal claims | Contract performance, complaints, disputes, and legal protection |
| Accounting and tax documents | For the period specified by accounting and tax regulations | Compliance with legal obligations |
| Complaints and returns | For the duration of processing and subsequently for the time necessary to establish rights and obligations | Performance of the contract, legal obligation, and legitimate interest |
| Customer account | For the duration of the account’s existence or until its cancellation | Customer account management |
| Newsletter | Until consent is revoked or you unsubscribe | Marketing communications |
| Cookies and technical data | Depending on the type of cookies and settings in the cookie bar | Website operation, analytics, and advertising |
5.2. After the retention period expires, we will delete, anonymize, or securely destroy personal data if it is no longer needed for any further lawful or legitimate purpose.
6. Recipients and processors of personal data
6.1. We only transfer personal data to those partners who need it to provide our services, process orders, handle payments, arrange shipping, operate the e-shop, manage accounting, conduct marketing, or provide customer support.
Carriers and pickup services
We provide them with the data necessary for delivery, specifically name, address, phone number, email, and shipment information.
Payment services and banks
They process the data necessary to execute payments, confirm payments, or issue refunds.
E-shop operator and IT services
They ensure the technical operation of the e-shop, hosting, security, backups, and related services.
Accounting, tax, and legal services
They assist with legal record-keeping, accounting, tax obligations, or the protection of legal claims.
Marketing and analytical tools
They assist with newsletters, traffic measurement, campaign evaluation, and ad personalization based on cookie settings.
Public authorities
We may provide data if required by law or upon a legitimate request from a competent authority.
6.2. We enter into personal data processing agreements with processors where required by law. Partners may process personal data only in accordance with our instructions or to the extent permitted by law.
7. Data transfers outside the European Union
7.1. In some cases, we may also process personal data through services whose providers are based outside the European Union or the European Economic Area, such as certain cloud, mailing, analytics, or advertising services.
7.2. If such a transfer occurs, we ensure that adequate protection of personal data is guaranteed, for example through a European Commission adequacy decision, standard contractual clauses, or other appropriate safeguards under the GDPR.
7.3. Depending on your cookie settings, information about your behavior on the website may be shared with advertising and analytics partners, for example, for the purpose of measuring and personalizing ads.
8. Cookies, Analytics, and Advertising
8.1. The Dellinger.cz website uses cookies and similar technologies. Cookies are small files stored on your device that help the website function, remember your settings, measure traffic, or personalize content and ads.
Essential cookies
These ensure the basic functioning of the e-shop, such as the shopping cart, login, security, and technical operations. These cookies cannot be disabled on the website.
Analytical cookies
They help us measure traffic, understand how customers use the website, and improve the clarity and performance of the e-shop.
Marketing cookies
These are used to personalize ads, measure their effectiveness, and display more relevant offers on our website and elsewhere.
8.2. The use of analytical and marketing cookies depends on your consent, unless otherwise required by law. You can change your settings via the cookie bar or the link to adjust cookie settings on the website.
8.3. As part of advertising and analytics services, certain data may be shared with partners, such as Google services or other providers of advertising and measurement tools.
9. Your Rights Under the GDPR
9.1. In connection with the processing of personal data, you have rights established by the GDPR. Some rights can be exercised at any time, while others only under certain conditions.
Right of Access
You may request confirmation as to whether we are processing your personal data and a copy of such data.
Right to rectification
You may request the rectification of inaccurate personal data or the completion of incomplete personal data.
Right to erasure
You may request the erasure of data if it is no longer necessary or if another reason under the GDPR applies.</ p>
Right to restriction of processing
In certain cases, you may request that we temporarily store the data only and refrain from further processing it.
Right to data portability
For data processed automatically based on a contract or consent, you may request that it be transferred to you in a structured format.
Right to object
You may object to processing based on a legitimate interest, including direct marketing.</ p>
10. How to exercise your rights
10.1. You can exercise your rights by email at info@dellinger.cz or in writing at the controller’s contact address.
Write to us
Please specify which right you wish to exercise and what data your request concerns.
We will verify your identity
If necessary, we will ask you to provide additional information to prevent misuse.
We will review your request
We will verify the legal basis, the scope of the data, and the options for processing in accordance with the GDPR.
We will respond
We will send our response without undue delay, usually within one month.
10.2. If you believe that our processing of personal data violates legal regulations, you have the right to file a complaint with the Office for Personal Data Protection.
| Supervisory Authority | Office for Personal Data Protection |
|---|---|
| Headquarters | Pplk. Sochora 27, 170 00 Prague 7 |
| Website | www.uoou.cz |
11. Security of Personal Data
11.1. We have implemented technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or destruction.
- only authorized persons have access to personal data,
- we use secure access to systems and customer administration,
- we restrict access permissions based on job roles,
- we use technical security measures for the website and data storage,
- we work with processors who have an appropriate level of security,
- we retain personal data only for as long as necessary.
11.2. Although we do our utmost to protect personal data, no method of data transmission or storage on the internet is completely risk-free. In the event of a security incident, we will proceed in accordance with the GDPR and related legal regulations.
12. Final Provisions
12.1. By submitting an order, registering an account, subscribing to the newsletter, or using the website, you acknowledge this Privacy Policy to the extent that it applies to the specific service or purpose of processing.
12.2. If processing is based on consent, consent is voluntary and you may withdraw it at any time. However, we may continue to process certain data even after you withdraw your consent if we have another legal basis for doing so, such as a legal obligation or a legitimate interest.
12.3. We may update this Privacy Policy, particularly in the event of changes to laws, the services we use, our processors, or the methods of processing personal data. The current version is always available on this page.
12.4. This Privacy Policy takes effect on June 7, 2026.
Frequently Asked Questions About Data Protection
Why does Dellinger process my personal data?
We need personal data primarily to process orders, deliver goods, handle payments, issue invoices, provide customer support, handle complaints, and, where applicable, send marketing communications.
Can I request the deletion of my personal data?
Yes, you can request deletion. However, we are required by law to retain certain data for a specified period, for example, for accounting, tax obligations, or the protection of legal claims.
How do I unsubscribe from the newsletter?
You can unsubscribe from the newsletter using the link provided in every marketing communication or by sending a request to info@dellinger.cz.
To whom does Dellinger transfer personal data?
We only transfer data to partners who need it to process orders, handle shipping, process payments, operate the e-shop, manage accounting, conduct marketing, or fulfill legal obligations.
Where can I change my cookie settings?
You can change your cookie settings via the cookie bar or the link to edit cookie settings, if displayed in the website footer.
Do you have a question about personal data?
Write to us at info@dellinger.cz. We will help you exercise your rights, unsubscribe from the newsletter, manage your customer account, and adjust your cookie settings.</ p>