Contacts
Need help with an order, choosing a knife, or a return?
We’re here for you. We can help with choosing a kitchen knife, order status, shipping, returns, sharpening, and wholesale partnerships.
How to contact us
Select a contact option based on what you need help with. This ensures your inquiry goes directly to the person who can resolve it most quickly.
Orders and Shipping
Questions regarding order status, payment, shipping, product availability, or delivery.
Hanka & Nikola
+420 702 049 048
info@dellinger.cz
Knife selection and sharpening
Technical advice, selection assistance, blade care, and knife sharpening.
Aleš Psota
+420 602 694 136
velkoobchod@dellinger.cz
Wholesale
Partnerships for companies, retailers, food service establishments, large orders, and B2B inquiries.
Aleš Psota
+420 602 694 136
velkoobchod@dellinger.cz
Stores and in-person visits
We look forward to welcoming you in person. At our stores, we’ll help you choose a knife, advise you on maintenance, and recommend suitable accessories based on your cooking style.
Prague Store
Dellinger Prague
Skorkovská 1310
Prague 9, 198 00
Phone: +420 702 049 048
Email: info@dellinger.cz
Hradec Králové Store
Dellinger Hradec Králové
Panelová 955
Hradec Králové, 500 03
Phone: +420 602 646 398
Email: rykl@dellinger.cz
Billing Information and Returns
Please use the correct address for billing, returns, and complaints. Do not send returns or complaints to the billing address, but to the address for returns and complaints.
Billing Information
| Company | Dellinger s.r.o. |
|---|---|
| Company ID | 05056594 |
| Tax ID | CZ05056594 |
| Registered Office | Rižská 1580/7, 102 00 Prague – Hostivař |
| info@dellinger.cz | |
| Phone | +420 702 049 048 |
Address for returns and complaints
Dellinger s.r.o.
Skorkovská 1310
Prague 9, 198 00
What to include with your complaint?
- order number or a copy of the receipt,
- a description of the defect or reason for return,
- contact information,
- ideally also a photo of the defect before shipping.
Email: info@dellinger.cz
What we most often help you with
Whether you're choosing your first high-quality knife, looking for a gift, placing a corporate order, or have a technical question, write to us. We'll be happy to point you in the right direction.
Choosing a kitchen knife
We’ll help you choose the right shape, blade length, steel type, and handle based on your cooking style.
Order Status
We’ll check product availability, payment status, shipping, delivery, or any changes to your order.
Sharpening and Maintenance
We’ll advise you on choosing a whetstone, sharpening steel, sharpening angle, and proper blade care.
Engraving
We’ll help with the text, logo, placement, and selecting the right product for personal or corporate engraving.
Complaints and Returns
We’ll advise you on where to send the item, what to include, and how to proceed, so that everything is resolved as quickly as possible.
Business Partnerships
We’ll prepare offers for retailers, businesses, food service establishments, gift packages, and larger orders.
How to file a complaint or return
To ensure we can process your complaint or return quickly, we recommend following these steps.
Contact us
Send an email to info@dellinger.cz with your order number and a description of the situation.
Attach photos
For complaints, photos of the defect, packaging, or delivered shipment will help us.
Pack the item
Pack the knife or product securely to prevent further damage during shipping.
Send to the correct address
Send returns and complaints to Skorkovská 1310, Prague 9, 198 00.
Send us an inquiry via email
Fill out a simple form. After clicking, your email client will open with a pre-filled message to Dellinger.
Clicking this will open an email with pre-filled content to info@dellinger.cz.
Frequently Asked Questions About Contacting Us
What email address should I use to send an inquiry about my order?
Please send inquiries regarding orders, shipping, payment, and product availability to info@dellinger. cz.
Where should I send a complaint or return goods?
Please send complaints and returns to Dellinger s.r.o., Skorkovská 1310, Prague 9, 198 00.
Who can help me choose a knife or with sharpening?
Aleš Psota can assist you with technical advice, knife selection, and sharpening at +420 602 694 136.
Does Dellinger have a brick-and-mortar store?
Yes, you can visit our store in Prague at Skorkovská 1310 or our store in Hradec Králové at Panelová 955.
Who should I contact regarding wholesale partnerships?
For wholesale partnerships, contact Aleš Psota by phone at +420 702 070 501 or by email at velkoobchod@dellinger.cz.
Not sure which one to choose?
Write to us or give us a call. We can help you choose a knife, with sharpening, gifts, engraving, and even larger corporate orders.